Faq Sections

Payment and settlement
Are there any additional costs for my order?

The price incl. VAT displayed with the item is the actual price to be paid. In addition, shipping costs may be incurred for the order depending on the shipping method (A-Post Plus). Normal A-Post shipping is free of charge. The actual shipping costs will be displayed before the order is completed. Other additional costs such as credit card fees and the like do not apply in our shop.

I paid for my order at the post office counter, when will I receive my goods?

For payments at the post office counter, it can take up to 3 working days until we receive the money from the post office. Immediately after we receive the money, we will send the goods to you. Therefore, you can expect a waiting time of up to 4 working days from the time of payment until you can actually hold your goods in your hands. If you want to speed up the process, send us the stamped deposit slip by email to: info@technikdepot.ch immediately after you have made your deposit at the post office counter, and we will be able to dispatch the goods straight away.

Which VAT is shown on the order/invoice?

We show the statutory value added tax of 7.7% on all orders/invoices.

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Purchase on account - Powerpay
What is Powerpay?

The company Powerpay is based in St. Gallen and takes care of the credit check and accounts receivable management for us for all orders that are processed by invoice. This means that if you buy from us on account, we assign the claim to our partner. He then collects the money directly from you in our name. He also takes care of the collection if a customer is in arrears with a payment.

To whom do I pay my bill?

Please do not transfer the money to our account under any circumstances. You will receive an invoice including a payment slip from our partner, Powerpay, a few minutes after completing your order. Powerpay collects the money on our behalf. You pay the money directly into the account of our partner. Unless you have selected payment in advance, in which case you will receive the invoice from us.

Is it possible to have a different delivery address when buying on account?

No, unfortunately this is not possible. The delivery and billing address must be identical in order to complete the purchase on account. If you absolutely need a different delivery address, please contact our customer service to clarify the possibilities.

Ordering and shipping
I have not received my order after a few days, despite having sent it by e-mail. What should I do?

Please contact our customer service via the Contact form or via e-mail at info@technikdepot.ch, they will take care of your request.

With which service provider will my order be shipped?

Technikdepot sends all orders by A Mail with the Swiss Post.

How long does it take to receive my order?

The availability and expected delivery time is noted with each product. All orders of products that are directly available from stock and arrive on working days before 17:00 will be sent the same day by A-Post. As soon as the letter or parcel has been posted, you will receive a notification by e-mail. The order is usually delivered on the next working day, in exceptional cases it can take up to 2 working days.

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Cancellation and return
Who do I contact if I have a question or complaint?

If you have a question or complaint about an item in your order, we will be happy to deal with it. The best way to contact us is via the Contact form or by email at info@technikdepot.ch.

Powerpay, our partner for purchase on account, is exclusively responsible for credit assessment, invoicing and claims management.

Can I return my order?

Mistakes can happen - whether with us or with you. You ordered the wrong product, the item has a defect or you are simply not satisfied? If the product is still in its original condition, you can return it within 30 days of delivery. Please fill out this form.

How long can I return my order?

At technikdepot you benefit from a 30-day right of return from delivery of the order.

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Product information
Do I have a guarantee with Technikdepot products?

Subject to the following limitations, Technikdepot warrants the product to be free from defects for a period of 2 years from the date of delivery. In the event of non-compliance with any operating or maintenance instructions and in the event of any installation or modification of the product, any warranty shall lapse. This also applies if the defect is due to improper use, storage or handling of the product. A warranty for normal wear and tear of the product as well as for consumables and accessories such as batteries, displays, small parts, etc. is excluded in any case. If you carry out repair work yourself or have such work carried out by third parties, you also forfeit your warranty claims.

Does https://technikdepot.ch/gb/ offer telephone support?

No, there is no telephone support at https://technikdepot.ch/gb/. We are happy to answer questions by e-mail, via the contact form or in the chat. However, please note that we cannot offer installation help or similar.

Tips for installing a new display
How do I test the display properly and when should I remove the warranty stickers?

It is very important that you test the functionality of the display after wiring before you remove the guarantee stickers and definitely install it. By keeping the stickers intact, you assure us that the display did not break through your own fault during installation and you can return it for an exchange if something does not work.

As a layman with no repair experience, can I install my new display myself?

Replacing a display is sometimes easier to imagine than it really is. If you have little or no experience, videos on YouTube or other instructions on the Internet will certainly help you. If you follow them step by step, nothing will stand in the way of a successful installation. If you are unsure or do not have the confidence to do the installation, it is better to leave it to a professional.

My display does not work or the installation did not work. What can I do?

There can be several reasons for this. On the one hand, something may have broken during installation, which is usually directly visible, such as broken contacts or a dented display. Or perhaps something else is defective on the mobile phone apart from the display. On the other hand, it can happen that a display arrives broken despite being tested during shipping. If all the original guarantee stickers are still on the display, you can return it in this case. Please understand that we do not take back displays with torn-off guarantee stickers.

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